Faqs

#1. What is Opure.us?

At OPURE, we specialize in 100% pure and lab-tested Himalayan Shilajit, sourced from high-altitude regions of the Himalayas. Our commitment lies in offering an authentic and naturally preserved product with full traceability and transparency.

#2. How can I place an order?

  • Browse our products on the website and add items to your cart.
  • Proceed to checkout and enter your payment and shipping information.
  • You will receive a confirmation email once your order has been placed.

#3. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay & Google Pay

#4. Do you offer international shipping?

Yes, we ship worldwide. Please refer to our Shipping Policy for more information on delivery times and international shipping rates.

#5. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. You can use this number to track your package either on our website or via the carrier’s website.

#6. What is your return policy?

We offer a 30-day return policy on most items. Items must be in their original, unused condition with original packaging. See our Return Policy page for full details.

#7. Are your products covered by a warranty?

Yes, many of our products come with a 30-day warranty. For warranty coverage details, check the individual product page or contact our support team.

#8. Can I cancel or modify my order?

Orders can only be modified or canceled within 10 hours of placement. After this period, orders are processed and cannot be changed. Please reach out to us as soon as possible if you need assistance.

#9. How do I contact customer support?

You can contact our support team by email at:
support@opure.us

#10. Do you offer discounts or promotions?

Yes! Sign up for our newsletter to stay informed about new product launches, promotions, and exclusive subscriber-only deals.

#11. Are your products eco-friendly?

Yes, we’re committed to sustainability. Our products are naturally sourced and eco-conscious, and we take care to reduce our environmental footprint in sourcing and packaging.

#12. What should I do if I receive a damaged or defective item?

Please contact us within 15 days of delivery with photos of the damaged item and packaging. We’ll resolve the issue promptly.

#13. Do you offer bulk or wholesale pricing?

Yes, we offer bulk and wholesale options. For inquiries, please contact us at support@opure.us.

#14. Is my personal information secure?

Absolutely. We prioritize your privacy and security. Please see our Privacy Policy for more information on how we handle and protect your data.

#15. How can I provide feedback?

We love hearing from our customers! You can leave a review on our website or share your experience via email or our social media channels.

Thank you for choosing Opure.us! We’re proud to bring you an honest and seamless shopping experience rooted in authenticity and trust.