Faqs

Effective Date: 5 JAN 2025

Welcome to the FAQ page for Opure.us! Below, we’ve compiled answers to some of the most frequently asked questions about our natural and organic products. If you have additional questions, feel free to contact us at support@opure.us.

1. What is Opure.us?

Opure.us specializes in natural and organic products designed to support your health and well-being. Our offerings include Shilajit, Ashwagandha, Moringa Powder, Saffron, and other premium wellness products. Our mission is to bring you the highest quality, sustainably sourced products to enrich your lifestyle.

2. How can I place an order?

• Browse our products on the website and add items to your cart.

• Proceed to checkout and enter your payment and shipping information.

• You will receive a confirmation email once your order has been placed.

3. What payment methods do you accept?

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

• PayPal

• Apple Pay, Google Pay

4. Do you offer international shipping?

Yes, we ship worldwide. Please refer to our Shipping Policy for more details on international delivery times and costs.

5. How can I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package on our website or directly through the carrier's site.

6. What is your return policy?

We offer a 30-day return policy on most items. Items must be in their original condition and packaging. Please review our return policy for full details.

7. Are your products covered by a warranty?

Yes, many of our products come with a 30-day warranty. Please check the product page or contact our customer service team for warranty details.

8. Can I cancel or modify my order?

Orders can only be modified or canceled within 10 hours of placing the order. After this period, orders are processed and cannot be changed. Contact our customer service team as soon as possible if you need assistance.

9. How do I contact customer support?

You can reach our customer support team by:

• Email: support@opure.us

10. Do you offer discounts or promotions?

Yes! Subscribe to our newsletter to stay updated on the latest promotions, discounts, and special offers.

11. Are your products eco-friendly?

Yes, our products are sustainably sourced and eco-friendly. We prioritize using natural and organic ingredients and focus on minimizing our environmental impact wherever possible.

12. What should I do if I receive a damaged or defective item?

If your item arrives damaged or defective, please contact us within 15 days of delivery. Provide photos of the damaged item and packaging to help us resolve the issue quickly.

13. Do you offer bulk or wholesale pricing?

Yes, we offer special pricing for bulk or wholesale orders. Please contact us at support@opure.us for more details.

14. Is my personal information secure?

We take your privacy seriously. Please review our privacy policy to learn more about how we collect, use, and protect your information.

15. How can I provide feedback?

We value your feedback! Share your thoughts with us via email or by leaving a review on our website or social media channels.

Thank you for choosing Opure.us! We’re here to ensure your experience is seamless and satisfying. For any other inquiries, don’t hesitate to reach out to us.